What meds can I buy from your service?
Every user can find either brand or generic medications.
What about your ordering procedure?
Please, visit our “How to Order” page. It contains all the information about the ordering procedure itself and the data required to submit an order.
Do you require a prescription?
We offer out customers wither prescription or over the counter drugs. If you opt for prescription items, send us your prescription using our email.
What shipping fees you have?
We offer fixed shipping fees. Regular delivery fee is cheaper – $10.00. Express delivery fee is $30.00. The fee doesn’t depend on destination.
Do you deliver international orders?
Yes, we do. Some remote Asian countries are in the stop-list. Please, address our customer care department to clarify this aspect.
How do you send orders?
We brong parcels absolutely confidential. The packeges are opaque. There are no labels outside.
What if the package is lost, damaged or some items are missing?
If such situation happens, contact our customer care department. The manager will inform you what solutions we offer: free reshipment or refund.
What shipping options do you have?
Mercury Free Drugs offers 2 shipping options: Regular (Non-trackable) option bringing parcels within 14-21 business days and express (trackable) option bringing orders within 5-9 business days.
What if I still haven’t received my order?
If you face such a problem, again contact our customer care service. Our company will offer you a refund or reshipment. But keep in mind the maximum delivery terms. Max. regular delivery term is 30 business days. Max. express delivery term is 14 business days. If the terms are over, address our care department.
What about your payment options?
Mercury Free Drugs accepts the credit cards: Visa, MasterCard, Diners Club, Discover, AMEX, JCB. We also accept e-Checks.
How can I check the status of my order?
Tracking option is available only when you opt for express delivery. The ID number is sent when the order has been dispensed from our office.